FAQs

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FAQs2019-07-08T00:52:54+10:00
What payment options are available?2019-07-08T00:46:41+10:00

We accept Visa, Mastercard, Paypal and Afterpay. Direct EFT payments can also be accepted by prior arrangement.

What are your shipping costs?2019-07-08T00:46:16+10:00

We offer free standard shipping Australia-wide on all orders over $100.

For orders under $100, a flat $10 shipping fee will apply. If you require express postage on your order, please select this option at checkout. Additional charges will apply.

All orders will be sent via Australia Post and will require a signature on delivery.

For all international orders, please contact us at info@masonwood.com.au for shipping costs and currency exchange rates prior to placing an order.

How quickly will my items be sent?2019-07-08T00:45:55+10:00

All items will be despatched within one business day of your order being processed.

How will my goods be packaged?2019-07-08T00:45:35+10:00

All products are delivered in our signature keepsake boxes which also makes them an amazing gift you’ll be proud to give.

Are you based in Australia?2019-07-08T00:45:13+10:00

Yes, we are based in Australia on Queensland’s Sunshine Coast.

Do you have a physical store I can visit?2019-07-08T00:44:53+10:00

No, we are an online business only. This allows us to keep our overheads low to ensure we can offer the best value to our wonderful clients.

If you have any further questions please contact us at info@masonwood.com.au